Get in touch

A real person reads every message, and knows the product inside out.

What to write about

• Refunds – within 14 days, no explanation needed. See refunds.
• Access problems – a code that did not arrive, or a paper that will not open.
• Your data – a copy of it, or deletion. See privacy.
• The cases themselves – if a marking scheme looks wrong, tell us. They get corrected.

Last updated 1 August 2026